Terms of Service

About these terms

These terms apply when you use woodlandappliancerepair.com or book a repair with Woodland Appliance Repair, LLC (“we”, “us”). By booking a repair, you agree to them. Our Privacy Policy explains how we handle your information.

Booking and appointments

• A booking request through the website is not a confirmed appointment until we call or text to confirm it. We usually confirm within 30 minutes during business hours.
• We give you a 2-hour arrival window and call when the technician is on the way.
• Please have an adult (18 or older) at home during the visit, and give us clear access to the appliance or equipment.
• If you need to reschedule or cancel, call us as early as you can.
• Our hours are Monday to Saturday, 6 am to 9 pm. On Sunday we take emergency calls only.

Pricing and payment

• Residential service call: $69. It is waived when you approve the repair and we complete it.
• Commercial diagnostic: $99, with a written estimate.
• You get a flat quote before any work starts. Nothing is done without your approval.
• No travel fee within our service area, and no extra charge for evenings, Saturdays, same-day or emergency service.
• Payment is due when the work is done. We accept credit and debit cards, cash and checks.
• If a part has to be ordered, we book your return visit the day it arrives.

Coupons and offers

Offers are listed on our Coupons page. One coupon per repair, coupons cannot be combined, and you need to give us the code when you book. Offers are for our Northern Virginia service area, are limited-time, and may change or end without notice.

Our 90-day warranty

Every repair comes with a 90-day warranty on the parts we install and the work we do. If the same problem comes back within 90 days of the repair, we come back and fix it at no charge.

The warranty does not cover:

• Other faults with the appliance that are not related to our repair
• Damage from misuse, accidents, power surges, flooding or other outside causes
• Parts supplied by the customer
• Appliances that someone else has worked on after our repair

Manufacturer warranties

We are an independent repair company. We are not an authorized service center for any manufacturer, and using our service does not create a manufacturer warranty. If your appliance is still under the manufacturer’s warranty, check with the manufacturer first, because a repair by us may not be covered by them.

Safety

We may decline or stop work that is unsafe, for example because of exposed wiring, a gas leak, mold or an unsafe work area. If you smell gas, leave the home and call your gas company or 911 before calling us.

Responsibility

We take care in your home and back our work with the warranty above. Our responsibility for any claim related to a repair is limited to the amount you paid for that repair, except where the law does not allow this limit. We are not responsible for losses that follow from an appliance failing, such as spoiled food or lost business, unless the law requires otherwise.

Using this website

We try to keep the information on this site accurate, but prices, offers and service details may change. Reviews shown on the site are from Google and belong to the people who wrote them. Links to other websites are for your convenience; we are not responsible for their content.

The text, design and photos on this website belong to Woodland Appliance Repair, LLC or are used with permission. Please do not copy them without asking.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia.

Changes and contact

We may update these terms. The date at the top shows when they last changed. Questions? Call (703) 335-1009 or email woodlandappliance03@gmail.com.